Perceived value is everything when it comes to selling your work. You don’t want to put hours and hours into a product that your ideal customer loves and would pay top dollar for, only to have them think it’s cheaply made because it’s thrown in a Ziplock bag for packaging.
Online, photos and text are King. But in person, there are several details that need your attention to be sure more shoppers are saying Sold! rather than See ya!
These are 5 areas you may be lowering perceived value which ultimately lowers your sales.
I love using analogies so let’s imagine EOS (a strong brand I reference frequently) as a small handmade business, debuting their products at a craft fair. These are made up scenarios to help you see how a major lip balm brand may have flopped because of these mistakes or succeeded by doing the opposite.
This article covers a brief outline of the solutions to these mistakes and if you’re looking for more details, you’ll find everything you need to know about making the best impression possible at craft fairs in my e-book: MAKE MORE MONEY AT CRAFT FAIRS. I’ve noted the Chapter each solution is covered under so you can check out the Chapter outline by following the link.
And every great craft fair table starts with great products so our sample chapter MAKING PRODUCTS THAT PROFIT is a must read. Free to download and available instantly; just enter your email after following the link below 🙂
This is probably the most common mistake among craft show vendors and I’ve definitely been guilty of it myself. We’re creative creatures and want to show off just how crafty we can get. But when you’re constantly changing or expanding your offering, it makes it really hard to build a strong brand.
MISTAKE SCENARIO: EOS has created their signature pod shaped lip balms and are launching them at a craft fair. But they also made shampoo, conditioner, laundry soap, hand soap, foot cream and face cream to sell, in hopes they reach a wider audience and make more sales.
They have a hard time displaying their products because there isn’t a cohesive theme to them. They group each type of product together and hope shoppers will work their way through the selection (instead of drawing their attention to a specific product or collection).
Shoppers are most interested in their lip balm but at the end of the day, EOS didn’t notice because they only stocked a few of each product and therefore their sales were scattered across the board.
They also have a hard time standing out at the craft fair since shoppers don’t notice anything unique about their products. There are a couple other vendors selling handmade bath and body items so shoppers don’t feel as though the need to buy from EOS. It’s more a matter of price and convenience.
SOLUTION SCENARIO: EOS decides to debut just their lip balms at the craft fair but offer a variety of flavours. Their limited product selection allows them to focus on all the details that make their brand unique. Their colorful pod shaped packaging is used for both their lip balms and hand creams and their products are marketed towards customers interested in organic ingredients.
They created three different flavors/scents for their product which makes it really easy to display and direct shoppers’ attention towards one collection at a time. Mint comes in turquoise packaging, Strawberry comes in pink and Honeydew in a lime green. The product groupings create bright blocks of color on their table that instantly catch shoppers’ attention.
Find the SOLUTION in the free Sample Chapter 5: MAKING PRODUCTS THAT PROFIT
Your display fixtures, props, lighting, signage, etc. should be well planned and used to strengthen your brand and product’s value. Meaning; when shoppers look at your display, they think the prices of your products will be higher than they actually are. If the details that surround your products makes people think your prices are lower than they actually are, you’ve got a problem.
It makes it really hard to convince someone to buy when their first impression is that your products should be cheaper.
There are so many elements that go into a great display that not only attracts shoppers but also helps convert them into customers. From the overall style of your space right down to the tablecloth; no detail is too small. If you’d like me to walk you through setting up a display that stands out and makes you money, sign up for my free 5 day challenge.
MISTAKE SCENARIO: You guessed it; trying to keep up with stocking 7 different products didn’t leave much time to think about their display. They pulled a white tablecloth off their dining room table and emptied a few baskets around the house to hold their products.
The props don’t match, let alone work with the products. Signage is made right before the doors open by quickly scribbling some prices on heavy paper and folding them in half to create cards to sit in front of each grouping.
SOLUTION SCENARIO: EOS took my free 5 day challenge and started thinking about their display fixtures and props the second they were accepted to the craft fair. They came up with such a fun concept for their space, choose a style that attracted their ideal customer and applied it to every little detail.
They even used this little trick for the corner of their table to save on printing costs and help keep their business cards out of the trash. Great idea EOS 😉
Craft fairs are getting more and more competitive each year. You need to think of your space as its own store and create a unique atmosphere for shoppers to walk into. Merchandising is a job retailers take very seriously because they know where and how they place their products, can make or break sales. I worked for 2 multi-million dollar retailers over 10 years and picked up several tricks of the trade (which are obviously shared in my e-book). I was also able to see, firsthand, how merchandising tweaks make a big impact on sales.
MISTAKE SCENARIO: EOS owners thought: people care about the product, not what’s around it so they arranged their products on the table and thought that was that. But shoppers don’t notice them from across the room since their display doesn’t implement height or eye-catching elements.
The lack of composition leads people who do stop by to feel overwhelmed, not knowing where to look next and feeling like there’s too much to take in. They may even miss their cute lip balms because they get lost among all the other products.
SOLUTION SCENARIO: Purchasing the proper props and display fixtures allows EOS owners to group their collections together, add height and interest to their display and create compositions that create a natural flow to their space.
Shoppers notice their space from across the room. Although they can’t see their products, they notice their bright, colorful and fun display and know it’s a booth they need to stop at.
Once in their space, shoppers can take in one collection and message at a time and walk away with a clear understanding of the brand. With limited time to grab people’s attention, they ensure their space communicates who they are, what they’re selling and why shoppers should care about their products.
For tips on a display that catches shoppers’ eyes as soon as they step into the venue and encourages more sales, join my free 5 day challenge.
You’ll receive 5 emails that walk you through how to come up with a unique concept that works with your products, brand and customers.
Follow the simple exercises at the end of each email to bring your ideas to life and have the most stunning display at the event!
When we make mistake # 1, it leaves us with very little time to focus on the details. We’re too busy trying to perfect a wide variety of products and build up enough stock in each that we don’t put thought or time into packaging, tagging, wrapping, etc.
Imagine if a store placed the product you just fell in love with and bought, into a crumpled plastic bag they previously had their groceries in? Would it take away from the experience a bit? Would you be as excited about the product when you got it home and unwrapped it? And would you feel encouraged to purchase from them again?
MISTAKE SCENARIO: EOS nailed their pod shaped lip balm container but didn’t carry that through to their other products so their brand lacks direction with a hodge-podge of packaging.
Their wide selection of products means they’re basically jacks of all trades, master of none. It also leaves them with a lack of direction when it comes to targeting their products towards a specific customer.
Wrapping is an afterthought since most of their time went into producing 7 different types of products and when a sale is made, they simply toss the item into a generic bag and thank the customer for their purchase.
SOLUTION SCENARIO: With just one product, they are able to properly brand and design pod shaped containers for their lip balm to help them stand out.
There are lots of companies who sell lip balm but their branding makes people want to purchase yet another lip balm to own something unique (it gives people “social currency” to feel like they’re onto something and discovered a cool new product before others).
1 product also allowed them to test different formulas to find a combination that produced an amazing lip balm. There are now able to brand all their product as 95% organic, 100% natural and paraben/petroleum free.
They stamp their logo on colored bags and match the bag and tissue paper color to the color of the collection the bought item is from. They offer to spritz each shopping bag with the fragrance of the collection, which carries the delicious scents of their products throughout the craft fair and has shoppers following their noses to find where it’s coming from (i.e. a watermelon lip balm gets a watermelon colored shopping bag, tissue paper and ribbon. And they spritz a little bit of watermelon scent on the tissue paper).
This one is also covered in our sample chapter: MAKING PRODUCT THAT PROFIT which you can download right now!
You’re always representing your brand so it’s important to look and play the part of someone who’s an expert in what you’re selling. I’ve also been guilty of this. I had a tendency of leaving things until the last minute and being up until 2 am the night before an event. I had no interest in doing my hair or finding a cute outfit…I just needed to get out the door on time. But through trial and error I got my act together and realized how important my look was.
Just as you’d be a little weary of a salesman trying to sell you on luxury while they’re wearing wrinkled clothes and swearing like a trucker, your shoppers are scoping you out to see if you and your brand seem authentic.
MISTAKE SCENARIO: EOS business owners stayed up LATE the night before the craft fair trying to make enough inventory for each of their 7 products. They roll into the event in sweat pants and a t-shirt and haven’t even thought about their sales pitches.
They figure: We invented the product, we’ll know what to say and how to sell it. They stumble over their words and miss mentioning some really important selling features their ideal customers would be interested in.
There is also so much to cover when it comes to the benefits of each product. It’s a bit of a struggle to find the right words on the spot to tie everything together since their products and branding lack focus.
SOLUTION SCENARIO: EOS business owners knew that if they wanted to successfully sell products that promoted beautiful skin, their skin better look its best and that they needed a good night’s sleep before the event.
Their brand is all about natural beauty so they keep their looks fresh and clean and make sure their lips are looking moisturized.
They spent time thinking about the features that really make their products stand out. They know lots of companies sell skincare products made from organic ingredients so they examined several aspects of their business to pull the important pieces together to help them make sales.
From the reason they started their company and their values, to their manufacturing and product benefits; they worked out the perfect pitches for the business and each product. They feel completely relaxed and natural selling.
They also want to get feedback so they can continue to improve their product to appeal to their target market so they brainstorm specific questions to ask shoppers. Being so prepared makes them feel comfortable at the craft fair, which makes their shoppers feel comfortable.
Dressing the part and proper selling techniques are covered under Chapter 7: CREATING A DISPLAY THAT SELLS (YOU are an element of your display that helps Attract Shoppers) & Chapter 9: PERFECTING YOUR SELLING SKILLS
What do you think? Did this article spark any ideas for you? If so, share them below!
Want a bit more direction on creating the perfect display? Sign up for my FREE 5 day challenge below and get direct access to me through email to ask any questions you like 🙂
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