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May 14, 2016

5 THINGS A SHOPPER SHOULDN’T SEE AT A CRAFT SHOW

Craft shows are a relaxed atmosphere and that’s what makes them such a unique shopping experience. Shoppers get to connect and have an engaging conversation with the owners of a small business. 

 

Although this setting allows the more casual side of business to come through, you still want to be sure you keep a professional vibe and represent your brand properly. Doing so will reflect positively on your sales.

 

I had my share of craft show don’ts when I started out. With over a decade of crafty events under my belt, I thought you could benefit from me sharing some of my mistakes and lessons learned.

 

 

CRAFT SHOW DON’TS: WHAT SHOPPERS SHOULDN’T SEE

1) ITEMS THEY COULD ASK ANOTHER VENDOR TO MAKE

When I sold my purses at craft shows, I started with a wide (I mean really wide; no two purses were alike) variety. I made purses but didn’t really know what kind of purses I made. There was a bit of everything and a few times I saw other vendors at an event selling purses made out of the exact same fabric or in a similar shape to mine.

 

It’s not that anyone was copying another. It was a matter of me not going out of my way to find something to really set my purses apart.

 

My totes, shoulder bags and coin purses were cute, but no one was coming to me specifically for what I did differently.

 

They bought if they found something they liked but I didn’t get many return customers or a flood of emails after an event from shoppers telling me they saw one of my purses, had been thinking about it and had to have it.

 

I did however, see that type of response when I introduced my weekend bag. It was completely different from what other vendors on the local circuit were selling and really stood out to shoppers as something different.

 

If your items don’t have anything truly unique about them, you’re not creating your own unique style or giving shoppers a unique experience, it’s easy for them to go to someone else or forget about your business once they leave the craft show.

 

Advice on how to set your products apart is covered in #1 under CRAFT SHOW DO’S

 

 

 

2) EVERYTHING YOU CAN MAKE

I dreamed up a dozen of product ideas before every craft show. Conveniently, my “best” ideas came the day before an event and left me up until 2am making “just one more”.

 

Not only is expanding the different types of products exhausting, it also dilutes your brand/message/expertise.

 

Let’s say you’re at the mall and decide you want to get your hair cut. There are two salons to choose from. They’re both the same price but…

 

  • One salon cuts men, women and children’s hair and you see a lot of styles walking out of there you would never wear, a couple you don’t mind and a few you really like.
  • The other salon focuses on cutting ladies’ hair and the majority of people you see walking out have beautiful cuts and their hair is styled just the way you want yours done.

 

Which salon would you choose?

 

The one offering something for everyone but doesn’t 100% fit your tastes? Or the one specializing in women’s hair and appealing to your style almost perfectly? (if you’re a guy reading this, just imagine that second salon specializes in men’s hair and the guys you see walking out look fabulous;)

 

Show shoppers what you’re really great at making, what your passion is and why they should buy from you, by keeping your selection limited.

 

How to do just that is covered under CRAFT SHOW DO #2 below.

 

 

3) DISPLAY FIXTURES BORROWED FROM YOUR LIVING ROOM

Don’t do what I did for my first few craft shows: empty out baskets, picture frames and strip your dining room table of its cover to piece together a display.

 

It’s likely, that unless your home is decorated in the same colors and style as your brand, your household items won’t work as both home decor and display fixtures.

 

You don’t have to go out and spend hundreds of dollars on craft show display props, but do make a trip to the dollar or thrift store and find some items that all have the same style or that you can re-paint, re-cover or re-purpose to build a cohesive display.

 

Not only is piecing together a variety of items not a great display look, it’s also a bit of a pain. I hated having to put my living room back together after an exhausting craft show and found it much more convenient to keep all my craft show props tucked away in a bin so I knew where everything was and could simply throw the bin in my trunk without having to ransack my house.

 

Finding the right style for your craft show booth, working in your brand and making sure your display fixtures don’t bring down the value of your products, is covered in DO #3 below.
 


 

4) A DISPLAY WITH NO STORY

The first craft show table I set up said: here’s some stuff I made…and there’s also some photos my friend took on the other side of table.

 

My second craft show table took a different direction and said: here’s a bunch of purses I made…oh and a few photos my friend took on the end.

 

I was showing people that I sold purses. But I did nothing to help them realize why they should buy a purse.

 

  • What type of woman were my purses for?
  • What type of style did she have?
  • Where would my purses be worn?
  • What would they be worn with?
  • How would someone feel when they wore one of my purses?

 

I didn’t have a clue. I just wanted someone, anyone, to buy my purses. And thus, my craft show display was a don’t. More on how to fix this in under DO #4 below.

 

 

5) A VENDOR WHO DOESN’T KNOW WHAT TO SAY

No judgement. I spent my first few craft shows meekly saying “hi” and awkwardly watching people shop. I didn’t feel good about being so awkward, I’m sure my shoppers didn’t appreciate it and my sales numbers certainly weren’t thanking me for my efforts.

 

You’re not annoying people by selling your work.

 

Hey! Come over here!! Have you heard about my fabulous purses? No?! Well let me tell you why you need to walk out of here with one today! might annoy people. But I’m sure you’re not looking to become that type of seller.

 

  • Telling people about product features they can see for themselves, is not helpful.
  • Watching people shop and saying nothing while they’re at your table is awkward.
  • Looking at your phone or talking to other vendors while they shop is a little rude.

 

You have to uncover the features people care about and share your story. People buy handmade because of the authenticity that comes with it. They’re not buying 1 out of a million, made in a factory by someone turning items out as fast as they can.

 

Give them an experience, teach them something they didn’t know and leave them with a story they can retell friends and make them more interesting.

 

You guessed it! More on how to do all that under DO #5.

 

 

 

Now that the don’ts are out of the way…what exactly SHOULD a shopper see? Here are my top 5’s:

 

Get the worksheets and step by step instructions to take your craft show display to a record sale setting level.

 

 
CRAFT SHOW DO’S: WHAT SHOPPERS SHOULD SEE

1) YOU SELLING SOMETHING UNIQUE

I would like to tell you the fact your products are handmade by you gives them a unique angle but that’s just not the case anymore. Handmade is everywhere and people can hop online and buy handmade products at any time so there must be something truly unique about what you’re selling so shoppers say “I have to have it!” rather than, “let me think about it, see if anyone is selling something similar I like more and if I can get it at a lower price”.

 

People buy without hesitation when they know they’ve found something truly unique, they won’t find anywhere else. The hunt is over, there’s no question; if they don’t buy now, they may miss the opportunity to own your amazing piece.

 

Are you selling word art people could ask another vendor to make or whip up on their computer using a similar font and text? Or are you selling word art in color collections that match popular paint colors, with inspirational messages hand-painted on old window panes gathered from farms around the city?

 

Are you selling a variety of jewelry using different stones and beads or are you THE vendor to turn to if someone wants authentic, high-quality turquoise statement pieces?

 

Are you selling bars of soap in a variety of scents or are you offering the best bars of soap for dry skin, sensitive skin or oily skin using natural ingredients that come in the most refreshing citrus scents?

 

You get the idea.

 

Your work is amazing but you can take it to the next level with just a few small tweaks and watch your sales increase. You just need to find your unique selling position (USP).

 

It will set you apart from vendors selling similar products at a craft show (or online), have shoppers remembering you and getting more repeat customers because they can’t find products as great as yours anywhere else.

 

Finding your USP is covered in step 1 of my FREE 5 day challenge, which you can sign up for here or below:

 

2) YOU SELLING SOMETHING SPECIFIC

Working off point #1, part of creating a strong USP is narrowing down your selection.

 

So many handmade vendors go overboard with their products, trying to offer something for everyone who walks through the door.

 

But that’s the wrong approach.

 

It adds stress to you; how do you know which products to make and how much to make of them? How many different tools and materials do you need to make each item? How are you going to display everything properly?

 

And it adds confusion for the shopper; what are you selling? What’s your expertise? Is it a jack of all trades, master of none scenario? Do they have to worry about their item falling apart?

 

Imagine a vendor who knits/crochets, dabbles in painting and also takes photos once and a while. They figure, why not bring a bit of everything? That way people have lots to shop from. Their table is a mix of knitted household products (i.e. dishcloths), knitted accessories (i.e. scarves), a few paintings, cards and photos. Everything is crammed in and there’s a mish-mash of display fixtures because of all the different types of products they have to display.

 

People who shop handmade love to shop from niche vendors. Vendors who look like they’re an expert in their craft; doing one thing really well as opposed to doing many things so-so.

 

They want the experience that comes with buying handmade; getting to meet the vendor, purchasing quality, one-of-a-kind items and the little details such as the care put into the the wrapping and hand written thank you notes.

 

You are not a department store; don’t stress yourself out trying to offer a wide variety of goods. When it comes to handmade, you should try to focus on one category of product. The more categories you add the less time there is to do them well. Collections, finishing details, packaging, branding, etc. all get watered down and your products lose their impact when you’re trying to do too much.

 

 

3) A BRANDED EYE-CATCHING DISPLAY

There’s a lot to take in at a craft fair and most shoppers won’t stop at every single booth. You should be creating a setup that makes shoppers feel like they have to stop at yours. Imagine them even making a beeline to you. I’ve seen it happen and I’ve done it myself but the display really has to stand out and speak to my style.

 

The point isn’t to attract everyone, it’s to attract your ideal customer. Do they like feminine, soft touches or are they into bold and colourful styles? You must determine that before you build your brand or plan your display. Once your brand is on point, you can communicate its message through all the little details.

 

A feminine brand might use a soft pink colored tablecloth and repeat the color throughout the space. Their signage may use a script font and be displayed in scroll picture frames. Display props should be light and feminine as well and there may even be a bouquet of fresh flowers on the table. When you apply your brand’s look and feel to each element of your display, you create a visual block of color or style in a room full of booths, which helps you stand apart.

 

Need help determining what your style is and how to bring it to life in your craft show display? That’s also covered in my FREE 5 DAYS TO A STANDOUT DISPLAY

 

I’ll walk you through each of the elements that makes an attractive (to your ideal customer) display and one that not only attracts shoppers but also converts them into buyers. Read a bit more about the challenge here or jump right in and sign up for free below!

 

You also want your display to say: QUALITY

 

Displays and details within it often take a backseat when it comes to time and money spent on them. But the effort you put into your products should carry over into presentation. You want shoppers to see your products and put a high value on them before they even see a price tag.

 

Imagine walking up to a table selling jewelry. Bracelets are piled into bowls, earrings are hanging off re-purposed household items; a painted cheese grater, a meshed metal garbage can and some chicken wire stapled into a frame. The necklaces are sitting flat on the table or hanging off more re-purposed items such as vases and wine bottles. There are hundreds of different rings, bracelets, earrings and necklaces to shop through. When an item is sold, the vendor places it into a brown paper lunch bag and folds down the top.

 

How much would you be expecting the pieces to be?

 

Now imagine each individual piece being showcased on a perfectly sanded and dark stained block of wood. Rings are displayed on varying heights of wood cones. Bracelets sit on low blocks of wood and necklaces hang down the front of tall, skinny blocks. The metals and gems stand out against the dark wood background. There aren’t hundreds of pieces to browse through but each item looks special and unique. When a purchase is made, the vendor pulls stock from behind the table where each item is individually wrapped in plastic bags with branded jewelry cards. They’re then wrapped in tissue paper and placed in a shopping bag that has the jeweler’s logo printed on them.

 

What price range would you expect these items to be?

 

Now imagine both tables are selling the exact same product. The first decreases the value of the jewelry while the second increases the value. When amazing products are surrounded by lackluster details, it throws shoppers off and leads them to believe products should be at a discount.

 

This is exactly why high-end retailers pour a lot of money into display fixtures and store design while discount retailers (think the dollar store) spend little time and money on displays and follow a basic setup.

 

 

4) A DISPLAY THAT EVOKES A FEELING

When’s the last time you purchased something (you didn’t need) that made you feel “meh”? As in, you looked at it and thought “yup, that’s a shirt” or “I can’t imagine wearing how I’d wear that necklace” or “I can’t picture that in my home”.

 

We buy things that get us excited and that we can imagine in our lives. We think about how great a piece of art will look in a room and the conversations it will spark or how it will make us feel every time we walk by it. We imagine how great our skin will look after switching to a soap free of harsh, irritating chemicals and how confident we’ll feel showing it off in the summer. Or maybe we picture the exact outfit we’ll wear a pair of earrings with and how amazing we’ll look.

 

You have to pull those thoughts and feelings out of your shoppers so they have a positive feeling when looking at your display, products or signage.

 

It’s simple to do once you think about the feeling you want to evoke or the way a customer might use, wear or display your products. Then it’s just a matter of applying those ideas to the finishes, props, signage, etc. in your space.

 

And of course, I’ll walk you through how to find your story and evoke a feeling through the FREE 5 DAY CHALLENGE.

 

 

 

5) A HELPFUL VENDOR

You should fit the part. If you’re selling high-end jewelry and your ideal customer is a well put together, polished woman; wrinkly clothes, messy hair and chipped nail polish may send them a conflicting message. Your products say sophisticated and your look and language should too. Walk the walk, talk the talk and look the part of your brand.

 

Shoppers want to feel they’re buying from an authentic, knowledgeable person. Even if you hate selling, there are ways to make it feel comfortable and natural. You can’t be afraid to speak up and tell shoppers about your products. They won’t know what you don’t tell them and you’ll be doing them a disservice if you don’t share the benefits of buying from you. 

 

When you go to purchase a new laptop, do you feel annoyed by the sales person telling you the features and benefits? No! That’s because you need to know them to make an educated purchase.

 

Uncover the features and benefits your customers will care about and determine how to communicate them. One of my favorite exercises for finding your USP (unique selling proposition) is defining your 5-E’s. How are your products:

 

  • Exclusive – people always want to feel like they’re part of an exclusive club or the first to know about something. Do you make a limited amount of a product or give first dibs on new product lines to subscribers of your newsletter?
  • Extreme – Seth Godin explains this concept in The Purple Cow. Are your products “too” something for most people but “just right” for your ideal customer? i.e. too healthy (muffins that are too healthy for most but perfect for the health conscious, gluten-free, dairy-free, sugar-free, preservative-free eater), too moisturizing (too thick and heavy of a cream for most but perfect for those who suffer from really dry skin in the winter), too bold (too “in your face” for most but perfect for those who love to make a strong statement). This is a good way to find your niche and create products that solve a specific need. What is it about your product that makes it a bit too extreme or over the top for some people but perfect for your ideal customer?
  • Exciting – excitement is hard to hide and it’s infectious. What is it about your products that gets you really excited? The materials, the process, the way they can be used? This is info you’ll want to share with shoppers.
  • Exceptional – when you go above and beyond, shoppers are blown away. They then become cheerleaders for your products and your business and can’t help but talk about how amazing the product, customer service, etc. is. What do you do that goes beyond what most shoppers would expect?
  • Expertise – the more you become an expert in your field, the easier it is to talk about your products and the more people feel they’re getting value. Which area would you consider yourself an expert in? Have you put a ton of time into researching materials, production techniques or sourcing biodegradable packaging?

I cover what’s really essential when it comes to selling and your sales pitch in the FREE 5 DAY CHALLENGE.

 

Once you’ve got your selling points figured out, don’t be afraid to share them. You won’t come across as a needy sales person when your intention is to educate and help people.

 


 

If you’re looking to continue on your journey to learning more about craft shows and making more money at them, check out these options:

 

 

 

Comments

8 thoughts on “5 THINGS A SHOPPER SHOULDN’T SEE AT A CRAFT SHOW”

  1. I pinned all you posts!! Really great tips and I’will consider them when I go to a craftbooth! Thanks a lo for all this advice: really helpful.
    Greetings from Belgium
    Inge

  2. Thanks for reading and pinning Inge! We really appreciate it and are so glad you find our articles helpful 🙂

  3. Rather than count my cash during the show itself, I set up a report on my Square that I can open to see how I’m doing up to that point.
    Of course, you need to track all of your sales through the Square, not just the credit cards for this to work.

  4. I think the way your photos of retail windows are translated for craft sellers is very clever.

  5. Thanks Fiona! The retail windows are a little more extravagant than a craft fair booth but lots of ideas that can be used on a smaller scale 🙂 Thanks for reading!

  6. As a crafts show organizer I would like to add that people don’t want to see your boxes of supplies, dollies, trash, discount or sale, sale, sale signs or you thinking you are being discreet packing up before the end of the show. We need to shine from opening to closing. Dressing nicely will add to your air of professionalism. I see people sometimes who put together a gorgeous display and forget to look in the mirror. Your outfit each morning is the first art you create each day!

  7. Thanks so much for your input Peggy! Keeping your space tidy is a great point and I couldn’t agree more with dressing the part 🙂
    ~Erin

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