Whether you’re getting ready for a large trade show and have an entire booth to fill or you’ve booked a table at a community craft show, these 5 mistakes are always important to avoid:
Although you don’t want an empty booth and you want to give your customers options, you don’t want to overwhelm them. Try to focus on your niche and offer a few options within a product line.
As creative types we can brainstorm a million different items and styles to create but it’s best to narrow it down to your key pieces. You’re not a department store so although you could offer a wide variety of handmade products, consider what you want your target market to remember you for.
When you offer too much selection, you sort of become a jack of all trades, master of none.
Too may products screams lack of identity. The best brands know who they are and what they’re offering. They’re not trying to please everyone; they’re going after a targeted demographic and offering a specific selection that appeals to them.
Although you may be able to make dishcloths, scarves, paintings and purses, having them all on your table waters down your message.
I’ve been to a LOT of craft shows and some of the more popular booths only sell one product. Booths with several different products for sale are popular as well. But even when there’s a wider selection, there should still be just one key message.
What do I mean by message?
Basically, you want your products to tell people what you’re the best at and what they should come to you for.
What makes your products better or different than your competitors? What do you do exceptionally well? Is it making bold statement pieces? knitting chunky scarves? Or maybe you source the best ingredients for your soaps.
If you sell a wide variety of jewelry but every piece is colourful, bold and oversized, you still have one message: statement pieces.
If you offer scarves, mittens and hats in a wide variety of colors, materials, weights and patterns; what’s your message? That you knit? There are many people who can knit those items so how would you convince shoppers buy from you?
That reason needs to be obvious and the more items and selection you add, the harder it is to convey that message.
If you need a little help and direction when it comes to refining your product selection, download the free sample chapter from my ebook MAKE MORE MONEY AT CRAFT FAIRS. You don’t want to throw caution to the wind and randomly decide what to bring to your next event. You want to make calculated decisions that you can be confident are going to bring you more sales.
Although you may be narrowing your selection down, you do want to offer a range of price points.
Every business is different and if you only make one product, you may only have one price point, which may work perfectly for you. But the higher that price point goes, the more you want to consider offering an entry level product.
The most popular pricing tiers offer a low-end, mid-range and high-end price point.
Think of it this way; when you first meet someone, are you immediately ready to give them your number and start setting a date, time and location to meet up again?
If the meeting went really well, maybe. But if you didn’t spend enough time with them, need to get to know them better or you like them but aren’t sure if they’re the perfect fit, you’d be more likely to take their number or make casual plans to meet up, maybe next week sometime.
Think of your relationship with shoppers the same way. You can’t expect all of them to fall in love at first sight and dive right in, purchasing your most expensive item. Some might.
But most will want to ease into a relationship with your business. Grab a card so they can check out your website and get to know you better or buy something small that won’t break the bank or much require risk (what if they decide they don’t like it or it breaks? At this point, they probably don’t know what kind of customer service or quality you provide).
Try to stock up on low and mid-priced products so those who are being introduced to your business for the first time, have a selection to buy from. Use your high-priced items as the showstoppers. Place them at eye-level and in a spot that catches the eye to draw people in.
If all your products are around the same price point, there are several ways to add higher and lower priced items without having to reinvent the wheel. You can head to page 18 in the free download for direction.
We’ve just talked about the people who do buy from you. They’re either a little skeptical and want to ease in, like your work and are comfortable spending a little more or are in love and aren’t worried about the price.
But what about those who don’t buy?
On average, only 2% of shoppers will purchase from you.
That number can go up or down based on several factors. If you sell a niche product with very little competition, are selling at an event targeting your exact market, the event is bi-annual and attracts more buyers than people looking to browse, it’s around a gift-giving holiday, etc. you may sell to more than 2%.
That leaves 98% of the people who walk through those doors, not putting money in your hands…..today.
If you think about that number and find ways to encourage a second contact with them, you can keep sales rolling in long after the event is over.
A stack of business cards on the outer edge of your table is a must! Or you can try this trick to save on printing costs and increase the chances of shoppers hanging onto your info.
People tend to put more thought into handmade purchases and are less impulsive with them. If your booth is too busy to look through each item or they want to think about it a bit longer, make it easy for them to purchase from you after the craft show is over.
Even if they do purchase from you that day, stick a card in their bag so they can easily buy from you again.
Business cards are great but they do leave the second meeting in their hands.
So how can you take matters into your own hands?
Try collecting email addresses by asking people if they want to sign up for your newsletter.
There are several factors to think about and you don’t want to break any laws so be sure to have a read over this article.
Signage and banners are also really helpful. Not only will it make it easy for customers to find and recognize you, a big logo with your website will promote your brand and help people remember you.
Craft shows can be intimidating, especially if sales aren’t your area of expertise. But people attend craft shows because they want to meet the maker and hear the story behind their work.
If you’re sitting down with your head in a book or are busy chatting with your helper, you’re going to miss good opportunities to gain a new customer. You don’t have to be someone you’re not; just smile and start a conversation. It doesn’t even have to be about your work; ask them how their day is going or if they’ve bought anything cool yet. Once you break the ice it’s easy to steer the convo towards your pieces and answer any questions they have.
Think about it this way: people visit craft fairs for the unique shopping experience. They want to find one-of-a-kind items made by talented artists.
If you don’t share the story behind your business and your products, you’re taking away an important part of their experience.
If you bought an amazing pair of earrings at a craft fair, what would you rather respond with when someone at a dinner party compliments them? Thanks! I bought them at a craft fair. OR Thanks! I bought them from this amazing local business called __________. The owner gathers crystals from vintage chandeliers removed from old homes, restaurants and hotels around the city. They take each chandelier apart and then re-string the crystals into these amazing earrings. They each come with a card sharing which building the chandelier came from. These ones are from the hotel downtown built in 1915.
Way better story to tell right?
It gives the customer something interesting to talk about each time they wear, use or point out your products. It also builds your brand awareness when people talk about your products.
You don’t have to be saving the world or reinventing the wheel to have something interesting to share with shoppers. There are a variety of ways to uncover the hidden stories behind your business and products.
In MAKE MORE MONEY AT CRAFT FAIRS, all of Chapter 9 covers the art of selling. From breaking the ice and finding ways to be comfortable to drafting your perfect sales pitch…without making shoppers feel like they’re being sold to.
In my second ebook THE SUCCESSFUL INTROVERT, I cover how to get your display to do the selling for you as well as some alternative selling techniques. Obviously, they’re perfect for introverts 😉
Speaking of your display doing the selling, you want to make sure you turn that display into a selling machine rather than a meek salesperson who’s not sure what to say, doesn’t understand your brand and has shown up in wrinkled clothes and unbrushed hair.
I know how much work craft sales are and majority of your efforts go into
building enough stock to get you through the weekend. But your booth setup deserves just as much thought and effort as your products.
I won’t get into too much detail when it comes to how to create an amazing display; you can sign up for the FREE 5 day challenge if you’d like more direction in that area.
But I will tell you why your display is mucho, mucho importante.
First, if your booth doesn’t catch shoppers’ attention and draw them over, you won’t have much need for all that product. When your ideal customer walks in the door, you want them to notice you right away based on the color of your space and products, the font in your signage, your display fixtures and props and the image you give off.
Secondly, if you get shoppers to come closer and your display is a full-on Monet; from far away, it’s OK, but up close, it’s a big old mess (Clueless quote for ya there), you’re de-valuing your products.
Imagine being served a filet mignon on a plastic plate in a dirty, noisy, run-down restaurant. The meat may be worth $20 but you’re not willing to pay more than $5 based on the surroundings. Serve that same steak in a beautiful restaurant with an elegant atmosphere and helpful servers and you’re now willing to pay $50 for it.
Make sure each element surrounding your products in your craft show booth, add to their value, not detract from it. From your tablecloth to your tiny price tags, no detail is too small to put effort into.
And lastly, if the space isn’t designed properly, you’ll have a hard time keeping shoppers around long enough to buy. You don’t want shoppers to feel cramped, like they can’t get to things or might knock something over and you don’t want your showstopper, which is supposed to be drawing more people over, to be blocked by people paying for their purchase.
Here’s that challenge again if you’re interested:
Okay, a little bonus one for you I learned in retail.
As soon as there were more than 2 people in line to pay, an associate had to jump on the till and get that line moving faster.
The longer the line up, the more reason people had not to buy and the quicker you move that line, the more sales you can make in an hour.
Even if you never have a line up of people wanting to pay, your customers don’t want to stand around waiting for you to find your credit card machine, searching for change or rummage through boxes to find your tissue paper. No one likes to wait and being unorganized doesn’t give off a professional vibe.
The longer you spend completing a transaction and wrapping up the purchase, the less time you have for other customers.
Keep everything you need for making a sale in one area and if possible, prep bags beforehand by pre-stuffing them with tissue paper and business cards. This also applies to the front of your table too; make sure products are clearly labelled, easily accessible and shop-able. As we mention in How to Sell To Introverts at a Craft Show, missing prices and tipsy displays are a sure way to drive introverts (and others) away.
As soon as you book a show, start going into prep mode. Figure out how much stock you need (in Ch 6), how you’re going to transport it, display it and package it. Do a mock set up at home and take photos so it’s easy to get your booth ready the day of and guide any helpers.
Run through how you’re going to wrap your items when you make a sale and how much time it takes you. As you work through your mock set up, make note of anything you’ll need so you don’t forget it at home. Start with our handy checklist and add items that are important to your booth.
Mistakes happen but try to avoid the unprofessional moments of having to tell a customer you forgot your credit card reader or business cards at home (again, this fun trick will work if you did leave your cards at home or you didn’t have time to get a bunch printed).
There you have it! Those are my top 5…..well 6 tips for selling at craft shows.
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Thanks for reading!!